Terms and conditions
Terms and Conditions
Queensland Jurisdiction & Legal Compliance These Terms are governed by Queensland law. Australian Consumer Law applies to consumer clients; commercial clients (real estate agencies, strata, property managers) may not have these protections. BOMA complies with the Queensland Work Health & Safety Act 2011. Clients must ensure safe, accessible properties and disclose hazards. Clients acknowledge they have read and accept these Terms.
1. Payment & Late Fees Payment is due on the day of the appointment unless agreed otherwise. Late fees: $10 per week after 7 days. Agency/Property Manager/Strata Responsibility: Responsible for all invoices even after ownership/management changes unless written confirmation is received by BOMA. Original agency remains liable for unpaid invoices unless a new arrangement is confirmed in writing prior to service.
2. Cancellation Policy Office hours: Monday–Friday, 9am–5pm. Cancellation within 48 hours: $50 fee (incl. GST). Reschedule <24 hours notice: $50 fee (incl. GST). Tenant Cancellations: $50 added to final invoice; agency/property manager responsible for recovery.
3. Site Access Clients must ensure clear, safe, and timely access. Fees may apply for restricted access or delays caused by other trades.
4. Cancellation Due to Utilities Electricity and water must be connected. Minimum call-out fee $135 (incl. GST) if service cannot proceed.
5. Additional Charges – Cleaning Additional charges for heavily soiled, contaminated, or pet hair/stain issues. Technician will confirm costs before proceeding.
6. Key Collection Must arrange in advance with accurate contact details. $30 fee for suburbs outside the main service area. Call-out fees may apply for failed collection.
7. Liability & Insurance BOMA not liable for pre-existing damage or previous work. Public Liability Insurance held, documentation available.
8. Service Guarantee & Re-work Notify within 24–48 hours for re-work. Guarantee applies only to work completed by BOMA within scope.
9. Privacy & Confidentiality Client info securely stored, used for service delivery only. Photos/reports shared only with client, authorised agents, insurers, or legal bodies. Marketing use requires written consent.
10. Dispute Resolution Report issues in writing within 5 business days. BOMA responds within 7 business days. Third-party mediator if unresolved before legal action.
11. Service Timeframes & Delays All times are estimates; delays may occur due to traffic, weather, emergencies, or technical issues. Clients notified where possible; BOMA not liable for inconvenience.
12. Disposal of Waste or Materials Clients responsible for disposal of water-damaged items. BOMA can recommend licensed contractors but is not responsible for disposal.
13. Commercial Properties & After-Hours Fees Fees may apply for early/late/weekend/public holiday bookings. Extra charges for induction or extended access.
14. Communication & Authorisation Booking/approval must be authorised by someone with authority. Original agency liable for unpaid invoices prior to handover unless written transfer confirmed.
15. Electrical Safety – Roof Access Mains power must be switched off in roof spaces (Queensland Electrical Safety Regulations 2024). Work cannot proceed if non-compliant; extra fees may apply.
16. Client Responsibilities Ensure property is safe, accessible, and hazards disclosed. Follow technician instructions and maintain environmental conditions for effective service. Authorised person present if required.
17. Indemnity Client indemnifies BOMA against claims, damages, losses, or costs from: Breach of Terms Client negligence or failure to follow safety instructions. Access issues or incomplete information Damage not caused by BOMA’s negligence
18. Electronic Communications & Acknowledgement Electronic bookings, approvals, or payments are valid and binding.
19. Photography, Documentation & Marketing BOMA may take photos or reports for documentation or insurance purposes. Marketing use requires explicit written client consent.
20. Third-Party Damage BOMA not responsible for damage caused by other trades, tenants, or third parties. Clients must disclose hazards; extra fees may apply if remediation is required.
21. Force Majeure / Unforeseen Circumstances BOMA not liable for delays or extra costs caused by: Extreme weather Natural disasters Industrial action or government restrictions Emergency or high-priority callouts Clients notified where possible; BOMA will make reasonable efforts to reschedule