Privacy Policy

Privacy Policy – BOMA Property Services
Effective Date: October 2025
Jurisdiction: Queensland, Australia

BOMA values your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and disclose personal information provided to us during our service delivery.

1. Information We Collect
We collect personal and business information necessary to deliver our services effectively, including: Name, contact details, and address. Property access details and booking information. Payment and invoicing details, Communication records (calls, emails, SMS, forms)Photographs or reports of service areas for documentation and insurance purposes. Agency or tenancy information where applicable. We may also collect limited technical data (e.g., IP address or browser type) when you interact with our website for analytics and functionality purposes.

2. How We Use Your Information
We use your information to: Deliver and manage cleaning, restoration, and related property services. Communicate appointment updates, quotes, and service reports. Process payments, invoices, and receipts. Respond to enquiries, feedback, and warranty requests. Comply with legal, insurance, or safety obligations. Improve service quality, training, and operational performance. We will not use your information for marketing purposes without your explicit written consent.

3. Information Sharing and Disclosure
We only share personal information when necessary to complete a service or meet legal requirements. This may include: Authorised agents, property managers, or insurers. Our employees, subcontractors, or technicians (under confidentiality agreements). Payment processors or accounting systems for invoicingGovernment authorities or regulators when required by law. We do not sell, rent, or trade your information with any third parties.

4. Marketing and Media
BOMA may take photos or reports for documentation and insurance purposes. Any marketing use of these materials (e.g., before-and-after photos) requires explicit written consent from the client or authorised representative.5. Data Storage and Security. We take reasonable steps to safeguard your data from misuse, loss, or unauthorised access.
This includes:
- Secure cloud-based storage with password protection
- Restricted employee access on a need-to-know basis
- Regular review and deletion of outdated records

Digital and physical files are stored within Australia where possible, and data is retained only for as long as required by law or business necessity.

6. Access and Correction
You have the right to request access to your personal information or correction of inaccurate details.
Requests can be made in writing to admin@bomaservices.com.au, and we will respond within 10 business days.

7. Cookies and Website Analytics
Our website may use cookies and analytics tools to track general usage patterns. This helps us improve functionality and user experience. You can disable cookies in your browser settings at any time.

8. Third-Party Links
Our website or reports may include links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before sharing personal information.

9. Changes to This Policy
BOMA may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on our website or upon request.10. Contact & Complaints. If you have questions or wish to make a privacy complaint, please contact:
BOMA Property Services
Email: hello@bomapropertyservices.com.au
Office Hours: Monday–Friday, 9:00am–5:00pm
We will investigate and respond within 7 business days.